Receptel World - Change
 
Receptel
 
 
Public Receptel score card

KPI 1: Ringtones
the number of ringtones before your telephone call is answered

Last month’s score: 3 rings
Avg. of past 12 months: 3 rings

KPI 2: Welcome
quality of the welcome of visitors, in %

Last month’s score: 84,04 %
Avg. of past 12 months: 86,20 %

KPI 3: Putting calls through
time it took for your call to be put through, in seconds

Last month’s score: 15 sec
Avg. of past 12 months: 15 sec

KPI 4: Level of occupation
level of occupation, in %

Last month’s score: 99,81 %
Avg. of past 12 months: 99,75 %

KPI 5: Absenteeism
absenteeism percentage (sickness and leave of absence)

Last month’s score: 4,66 %
Avg. of past 12 months: 5,03 %

KPI 6: Training/year
average number of training days per employee on an annual basis

Last month’s score: 3 d.
Avg. of past 12 months: 3 d.


 
 
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